WAYS TO ORDER
ONLINE - We have a made it easy for you to order online on our secure website. Just select your items, put them in your shopping cart and follow the online instructions. We accept VISA, Mastercard, American Express and Discover cards. You will receive a confirmation of your order from us.

BY PHONE - Call (808) 969-7985
Monday thru Friday • 10am to 4 pm (Hawai'i Time)
When ordering by phone a VISA, Mastercard, American Express or Discover card is required. Having your order written out and your credit card information prior to calling will make your phone ordering easier and also provide you with a record of your order.

METHODS OF PAYMENT
CREDIT CARD - We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards. All credit cards will require credit authorization before order is processed.

CHECK OR MONEY ORDER - We accept money orders, business and personal checks. All checks must be bank imprinted and cleared before order will be processed. Please include social security number and phone number on your check. Make all checks and money orders payable to: Na Makua

ORDER PROCESSING
All in-stock merchandise will be shipped within 7 days after your order has been processed. If an item is temporarily out of stock, we will notify you and ship the item within 30 days or if you prefer you may substitute the item for another.

SHIPPING & HANDLING
HOW WE SHIP - We ship all orders U.S. Priority Mail with delivery confirmation receipt within the U.S.A. only. It normally takes 3 to 5 days with the exception of the Christmas holiday season. If you want an alternative shipping method (parcel post, FedEx, UPS, etc.) please let us know. You will be billed accordingly.

SHIPPING & HANDLING FEES - We have calculated our shipping charges based upon a per piece basis to give you the most economical rate possible.

TO CALCULATE YOUR SHIPPING AND HANDLING FEES - Count the total number of items you are ordering and use the shipping chart below to find your shipping costs. That amount will be automatically added to your order when ordering online. See rates below:

Shipping within Hawaii only
One item $ 7.00 - for each additional item add $ 2.00 each

Shipping within the U.S.A.
One item $ 10.00 - for each additional item add $ 2.00 each

HOLIDAY SHIPPING
Although we will try our best to make your shipping date during the Christmas holiday season, we cannot guarantee delivery by a specific date unless you place your order well in advance. Another option is to call us to verify an order and make sure that the items you want is in stock. This will expedite your order and insure your delivery date. We ship U. S. Postal Priority Mail.
If you would prefer to use FedEX or UPS please contact us for the rate.

SALES TAX
All Hawaii orders will be charged 4.167% Hawaii state sales tax.

REFUNDS & EXCHANGES
All Sales Are Final - No Refunds. In the event there is an error on our part with your order, just return the items to us and we will gladly exchange the items and pay for the shipping. Exchanges will only be made if all tags have not been removed and the item is in its new and unused condition. If you need to exchange an item due to size or color, return it to us and we will exchange them and charge you a re-shipping fee. Exchanges must be for items of equal value - no refunds will be made. If you are exchanging for an item of higher value, you must pay the difference. Sorry, there are no refunds on shipping and handling costs.

CONTACT US
Nelson and Kainoa Makua
Na Makua Original Hawaiian Designs
107 Waianuenue Avenue, Hilo, Hawai‘i 98721
puna@namakua.com

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