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CHRISTMAS SALE

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MEN'S TEES

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LONG SLEEVES

HOODED SWEATS

KEIKI TEES

A-LINE DRESSES

WOMEN'S SCOOP TOPS

WOMEN'S FITTED TOPS

WOMEN'S TANKS

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ECO-TOTE & TOTE BAGS

TRAVEL BAGS

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INFO

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NA MAKUA SCHEDULED EVENTS

NA MAKUA CHRISTMAS GIFT FAIR

MERRIE MONARCH INVITATIONAL FAIR

LINKS
Ways to Order
Methods of Payment
Order Processing
Shipping & Handling
Holiday Shipping
Sales Tax
Refunds & Exchanges
Contact Us

WAYS TO ORDER
ONLINE - We have a made it easy for you to order online on our secure website. Just select your items, put them in your shopping cart and follow the online instructions. We accept VISA, Mastercard, and American Express. You will receive a confirmation of your order from us.

BY PHONE - Call (808) 969-7985 • Toll Free 1-855-969-7985
Monday thru Friday • 10am to 4 pm (Hawai'i Time)
When ordering by phone a VISA, Mastercard, or American Express is required. Having your order written out and your credit card information prior to calling will make your phone ordering easier and also provide you with a record of your order.

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METHODS OF PAYMENT
CREDIT CARD - We accept VISA, MASTERCARD, & AMERICAN EXPRESS cards. All credit cards will require credit authorization before order is processed.

CHECK OR MONEY ORDER - We accept money orders, business and personal checks. All checks must be bank imprinted and cleared before order will be processed. Please include social security number and phone number on your check. Make all checks and money orders payable to: Na Makua

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ORDER PROCESSING
Please allow 2-5 business days for processing your order before shipping. All in-stock merchandise will be shipped within 7 business days after your order has been processed. If an item is temporarily out of stock, we will notify you and adjust your invoice accordingly or if you prefer you may substitute the item for another.

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SHIPPING & HANDLING
HOW WE SHIP - There are three methods of shipping. Standard shipping will be shipped using USPS insured Priority Mail with delivery confirmation within the U.S.A. only. Standard shipping normally takes 3 to 5 days with the exception of the Christmas holiday season. Express Shipping will be sent via USPS Insured Express Mail and will be a 2 day delivery after it has been processed. For local orders you can also choose our free "Downtown Hilo Basically Books Delivery/Pickup", we will e-mail you a confirmation when your order is ready for pickup. Please allow 5-7 days after processing for delivery, free delivery/pickup is done at our convenience, and is not an on demand service. If you want an alternative shipping method (parcel post, FedEx, UPS, etc.) please let us know. You will be billed accordingly.

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SHIPPING & HANDLING FEES - We have calculated our shipping charges based upon a per piece basis to give you the most economical rate possible.

TO CALCULATE STANDARD SHIPPING AND HANDLING FEES - Count the total number of items you are ordering and use the shipping method below to find your shipping costs. That amount will be automatically added to your order when ordering online. See rates below:

Standard Shipping within Hawaii only
One item $ 6.00 - for each additional item add $ 1.00 each

Standard Shipping within the U.S.A.
One item $ 10.00 - for each additional item add $ 1.00 each

HOLIDAY SHIPPING
Although we will try our best to make your shipping date during the Christmas holiday season, we cannot guarantee delivery by a specific date unless you place your order well in advance. Another option is to call us to verify an order and make sure that the items you want is in stock. This will expedite your order and insure your delivery date. We ship U. S. Postal Priority Mail.
If you would prefer to use FedEX or UPS please contact us for the rate. For Christmas delivery to the Mainland the order deadline is December 16th for Standard shipping and December 18th for 2-Day Express Shipping. For Christmas delivery within Hawai'i the order deadline is December 18th for Standard shipping and December 20th for 2 -Day Express Shipping.

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SALES TAX
All Hawaii orders will be charged 4.167% Hawaii state sales tax.

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REFUNDS & EXCHANGES
All Sales Are Final - No Refunds. In the event there is an error on our part with your order, just return the items to us and we will gladly exchange the items and pay for the shipping. Exchanges will only be made if all tags have not been removed and the item is in its new and unused condition. If you need to exchange an item due to size or color, return it to us and we will exchange them and charge you a re-shipping fee. Exchanges must be for items of equal value - no refunds will be made. If you are exchanging for an item of higher value, you must pay the difference. Sorry, there are no refunds on shipping and handling costs.

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CONTACT US
Nelson and Kainoa Makua
Na Makua Original Hawaiian Designs
P.O.Box 10460, Hilo, Hawai‘i 96721
Phone (808) 969-7985 • Toll Free 1-855-969-7985
puna@namakua.com

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Na Makua:
P.O.Box 10460
Hilo, Hawai'i 96721
Phone 808 969-7985
Toll Free 855-969-7985
Fax 808-969-7985
Hours Mon-Fri 9am-5pm
puna@namakua.com